All our products come with a limited lifetime warranty against defects in materials or workmanship.
If anything is found to be defective against this warranty during the lifetime of the product, then we will repair or replace it at our discretion. Normal wear and tear, misuse, alteration and/or abuse is not covered.
Our gear is made with a balance of lightweight, durability and comfort, so we have to make adjustments to ensure each product is usable for its purpose.
If you snap your trekking poles between rocks at an impossible angle, we probably won't replace them (it sounds like you were having too much fun). However, if the FQL assembly on your pole inexplicably becomes loose, it may be a bonding issue and we will happily take care of it.
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